Guarantee & Warranty

Wholesaler Manufacturing Warranty

We are very proud of the quality and craftsmanship of our fine jewelry. Inter-Continental Jewelers offers a lifetime warranty against any manufacturer defect. If your experience damage due to manufacturing within 30 days from the date of purchase, we guarantee setting of all small diamonds, rubies or sapphires, and against all defects in material and workmanship (center diamond excluded). We will repair or replace your stones without charge if any defects are found within this timeframe. If by chance a repair is needed are not covered under the lifetime warranty or needed after 30 days of purchase date, please give us a call, at 713.785.9600, to schedule a repair appointment, and we will be more than happy to repair your piece at minimal costs.You receive one complimentary ring sizing.

Our manufacturing warranty excludes coverage for wear and tear, loss of stones, and theft. Warranty will not cover repaires or services performed by an outside ICJ jewelers. We recommend you maintain independent insurance coverage for your jewelry in case of significant damage, loss, or theft.

Lifetime upgrades

To our valued customers, we offer a 100% diamond trade-up for a lifetime! If you trade in your center diamond, you receive the full price toward another diamond of at least double the trade-in value. In order to upgrade your diamond, you must have the original documentation accommodated with your diamond, and your diamond needs to be in good and saleable condition. We don’t upgrade colored gemstones, settings and jewelry, or lab created diamonds. Upgrade credit doesn’t include duty or tax paid on the original purchase of the diamond. All applicable duties and taxes will be charged on the full retail price of the new diamond before any credit is applied.

**Please note: Trade-in prices may change due to market price fluctuations**

Disclaimer

Inter-Continental Jewelers makes every effort to provide our customers with accurate and up-to-date information; however, in the event that there is an incorrect price listed due to programming or typographical errors or a diamond is no longer available, we have the right to refuse or cancel those orders. Please contact us if you have any questions regarding your order.

Colored gemstone policies

We are  offer a large collection of unique loose colored gems.Inter-Continental Jewelers will also mount your gem in any of our standard ring settings that accommodate that shape. If for any reason you are not completely satisfied with your colored gemstone or setting ring, it is eligible for our 30 day return or exchange policy as long as your item is in its original, unworn condition with the following exceptions: rings that have been resized, custom engraved, or previously exchanged.

Gift certificates

Inter-Continental Jewelers gift certificate is perfect gift for any occasion. Please contact us to place an order for a gift certificate amount not listed on the website. Gift certificates are non-transferable, cannot be redeemed for cash, and cannot be returned for a cash refund. Any unused portion of the gift certificate will remain available for future purchases under the same gift certificate number. Inter-Continental Jewelers is not responsible for lost or stolen gift certificates.

Custom design and special requests

Inter-Continental Jewelers can make you a custom ring, or any piece of jewelry, exactly the way you envision. If you have a special request or design, please don’t hesitate to contact us at 713.785.9600 to consult with our experts.